Unworn, unwashed, and unused items may be returned within 48 hours for a full refund or within 10 days for a store credit. No refunds after 48 hours. Sale items are final sales. Items that are excluded from our policy that cannot be returned or exchanged are as follows: Art, bath & body items, beauty items, books, furniture, jewelry, gift cards, final sale, and clearance items. Special/Custom orders, as well as “DS - Drop Ship” items are also not eligible for return.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at juleen@northlightinteriors.com. Please note that returns will need to be sent to the following address: 1119 Main St, Sumner, WA 98390
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Cost:
Once your return is processed through our return center, you will receive a pre-printed return label via email. Return labels are $7.00 and will be deducted from your refund. There will not be a label charge for exchange orders or to return items that are damaged/defective. Please note you will not be refunded your original shipping cost.
You can always contact us for any return question at juleen@northlightinteriors.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at juleen@northlightinteriors.com.
